e-Procurement

Help & FAQ

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Public

What is eProcure? expand_more

eProcure is an electronic procurement system for creating RFQs/tenders, registering suppliers, evaluating bids, and maintaining audit trails aligned with PFMA/MFMA requirements.

How do I register as a supplier? expand_more

Go to Supplier Login, choose Register, and complete the wizard with company details, B-BBEE, tax, and CSD information. Your profile is reviewed before you can apply.

Can I view RFQs without logging in? expand_more

Yes. The public landing page lists open opportunities. Sign in as a supplier to download tender packs and submit responses.

How do I log in? expand_more

Staff use /login with their organisation email. Suppliers use /supplier/login. Use Forgot Password if you need to reset credentials.

What documents do suppliers need? expand_more

Typically: company registration, B-BBEE certificate, tax clearance, CSD registration proof, and any category-specific compliance documents requested on the RFQ.

Who do I contact for support? expand_more

Email support@eprocure.example.gov.za or call +27 (0)12 000 0000 during business hours. Include your company name and RFQ reference if applicable.

Technical Support

Which browsers are supported? expand_more

Use the latest Chrome, Edge, Firefox, or Safari. Enable cookies and JavaScript. Pop-up blockers may interfere with PDF tender packs.

I cannot log in — what should I check? expand_more

Verify email/password, use Forgot Password, confirm your account is active, and ensure you use the correct portal (staff vs supplier). Clear cookies if session issues persist.

How do I escalate a technical issue? expand_more

Email support@eprocure.example.gov.za with screenshots, URL, time of error, and your role (supplier/staff). Reference any error code shown on screen.

How does password reset work? expand_more

Enter your account email on the reset page. Follow the link in the email to choose a new password. Links expire after a short period for security.